At Sarah Beauty Care, we value your trust and strive to provide premium-quality skincare products. Please read our return and refund policy carefully:
1. Eligibility for Returns
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Products must be unused, unopened, and in original packaging
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Return requests must be made within 7 days of delivery
- Items that are used, damaged, or not in original condition will not be accepted
2. Non-Returnable Items
Due to hygiene and safety reasons, the following items cannot be returned:
- Opened or used skincare products
- Discounted or sale items
- Gift cards or promotional products
3. Damaged or Incorrect Orders
If you receive a damaged, defective, or wrong item:
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Contact us within 48 hours of delivery
- Share clear photos or videos of the issue
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After verification, we will provide a replacement or full refund
4. Return Process
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Email or contact our support team with your order number
- Wait for approval and return instructions
- Ship the product back securely to the given address
- Once received, we will inspect the item
5. Refund Policy
- Refunds are processed after product inspection
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Approved refunds will be issued within 5–10 business days
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Refunds will be sent via the original payment method or bank transfer
6. Shipping Charges
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Return shipping costs are the customer’s responsibility
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Original shipping charges are non-refundable, unless the mistake is from our side
7. Exchange Policy
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Exchanges are only applicable for damaged or defective items
- Subject to product availability
8. Late or Missing Refunds
If your refund is delayed:
- Recheck your bank account
- Contact your payment provider
- If needed, reach out to our support team
